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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Banker

August 26, 2025

5  out of  5
rating by Ryan Banker
"Erick provided amazing customer service for me and my family. Always felt he was one call away at any time with any questions I had. Would highly recommend him !"
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red beard

August 26, 2025

5  out of  5
rating by red beard
"I've never had a bad experience with this office. They are very willing to help with whatever you need and offer ways to ensure that you are getting the most insurance for your money!"
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Christopher Castro

August 21, 2025

5  out of  5
rating by Christopher Castro
"Julio was really helpful as a 21 year old in nyc it’s hard to get insurance but James helped me through he helped me work with find what plan would best suit me would recommend Julio!"
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Shai

August 19, 2025

5  out of  5
rating by Shai
"Kim Ward at the Port Jervis office has been awesome to work with. She’s super helpful, easy to talk to, and really goes out of her way to make sure everything’s taken care of. Highly recommend!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Laura Russell

August 19, 2025

5  out of  5
rating by Laura Russell
"Had a great experience with Kim these past few days. She has worked her magic and is getting me a great rate for my policies. She also shared with me the benefits for the supplemental health protection, which my husband and I both purchased. Excellent experience"
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Ali B

August 12, 2025

5  out of  5
rating by Ali B
"Shawn is the best of the best! Highly recommend."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Laurie C

August 11, 2025

5  out of  5
rating by Laurie C
"I can not say enough about how great this agency is especially Shawn N! Not only is he helpful and patient with my craziness but he is always up for the challenge and goes above and beyond to find me the best rates!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Patricia Blessington

August 11, 2025

5  out of  5
rating by Patricia Blessington
"Great customer service. Shawn Neely has the patience of Jobe and knowledge of a top insurance expert. He certainly made my day!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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kelly wilson

August 8, 2025

5  out of  5
rating by kelly wilson
"Always helpful and receive fast assistance whenever I need it"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elisa J

August 8, 2025

5  out of  5
rating by Elisa J
"Shawn Neely was so helpful about making changes to my vehicle policy in such a timely manner. Thank you!"
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EPM Office

August 7, 2025

5  out of  5
rating by EPM Office
"James Demmer does a fantastic job helping us with our insurance and makes the experience feel friendly, easy, and professional."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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M Caputo

August 4, 2025

5  out of  5
rating by M Caputo
"Always great customer service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Diane George

July 25, 2025

5  out of  5
rating by Diane George
"Julio Orellana is our agent. He was a great help to us and was able to get a great auto and homeowner bundle package. If you want a personable and qualified agent, we would highly recommend Julio"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marcus Bennett

July 24, 2025

5  out of  5
rating by Marcus Bennett
"I rarely take the time to write reviews, but in this case, I felt compelled to share my experience because working with Shawn Neely has been nothing short of incredible. From our very first conversation, Shawn made me feel heard, respected, and genuinely cared for. I wasn’t just another policy number—I was a real person with unique needs, and he took the time to understand my situation fully before recommending anything. He explained everything, no pressure. Just patience with clarity. It's rare these days to find someone who brings both professionalism and genuine heart to their work. But that's exactly who Shawn Neely is. I’d recommend Shawn without hesitation to anyone looking for a trustworthy, dedicated insurance agent who truly goes above and beyond."
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Ananda Umphred

July 23, 2025

5  out of  5
rating by Ananda Umphred
"Julio was awesome in helping me switch over to state farm for a better & more affordable rate"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Regina Major

July 22, 2025

5  out of  5
rating by Regina Major
"I highly recommend Tracie at James Demmer State Farm if you are looking for insurance. She is so knowledgeable, helpful, thorough and friendly. We currently have our auto and homeowner insurance with them and are currently looking at life insurance plans and Tracie has shown us various options and took the time to provide a detailed and clear comparison of the different types. She is very sincere and does her best to help you find the coverage you need at a reasonable price."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Barbara Stephens

July 22, 2025

5  out of  5
rating by Barbara Stephens
"Kim Ward graciously helped me even though I was a walk-in with no appointment. She took care of my new vehicle purchase needs and also helped me with questions I had regarding life insurance. I have been with State Farm since a young age, and I will never use another insurance company. James Demmer (Port Jervis Office) took over my account from Dean Gleason, and James and his team have picked right up where Dean and his team left off. Thanks so much Kim for making my experience easy and flawless and having my back."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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jennesis rivera

July 18, 2025

5  out of  5
rating by jennesis rivera
"I had a great experience and was able to save from what other insurances were offering. Special big thanks to Kim Ward ! Amazing woman !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Christabel Aidala

July 18, 2025

5  out of  5
rating by Christabel Aidala
"Shawn, I would like to thank you so much for the great job your doing"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jennesis rivera

July 16, 2025

5  out of  5
rating by jennesis rivera
"i had the best experience today thanks to Kim !! she was such an amazing help. i was completely discouraged from speaking to other insurances who were charging me an arm and a leg. Kim assured me that she will do the best possible to get me the best price and she truly delivered ! thank you so much Kim!! i felt like i was talking to a family member. Also Eric greeted me as soon as he saw me waiting for assistance. ask for Kim Ward she’s amazing !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Randy Davenport

July 15, 2025

5  out of  5
rating by Randy Davenport
"Tracie Ann at the port jervis ny office was helpful and appreciated her friendliness"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Greg Lewis

July 11, 2025

5  out of  5
rating by Greg Lewis
"Very helpful would recommend giving them the chance to help"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Donna Schafer

July 10, 2025

5  out of  5
rating by Donna Schafer
"Shawn was very helpful and responsive to all my questions. Thanks"
We responded:
"We really appreciate your letting us know how much Griffen was able to help you, Donna!"
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Shankar Kunwar

July 9, 2025

5  out of  5
rating by Shankar Kunwar
"I am so pleased with the costomer service of Mr Shawn Neely. He is like a magnet and a problem solver."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Thaylor Whitely

July 8, 2025

5  out of  5
rating by Thaylor Whitely
"I I just wanted to thank Julio for his excellent service today signing me up with State Farm. He took the time to explain line item by line item so I can compare to my existing policy It turned out to be a much better deal than what I have now so again I just wanted to thank Julio. Great job Julio outstanding work."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"